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Librarian at the Reference Desk: Student Guide Online

Frequently referred resources for the librarian in Fall 2021



Distance-learning is a method having course content delivered to you in a format other than face to face meetings on the KCC campus.  For the most part, your instructors will be using various features of Blackboard to conduct online discussions and have you submit work for your classes


Students are encouraged to work with their faculty to become comfortable with distance-learning. Don’t be afraid to reach out to them via email if you have questions. 

Advisors are available via phone, email and live-chat options to answer any questions and provide support. To locate your advisor, check CUNYfirst  or in Starfish.  If you have questions, contact your program or academy listed below:


Access-Ability Services will continue to support students’ needs an accommodations remotely. Please call 718-368-5175 or email


The spring 2020 athletic season has been suspended by both the CUNY Athletic Conference and NJCAA. Student-athletes can continue to work with their coaches and athletic department for any questions or concerns they may have.


BLACKBOARD will be used to deliver course content and to interact with your faculty. BLACKBOARD is available through CUNY.EDU or download the BLACKBOARD App.

For more information on using BLACKBOARD, visit the links below:

  • How to login to BLACKBOARD (VIDEO) (PDF)
  • How to use the BLACKBOARD Mobile App (VIDEO) (PDF)
  • How to update your email on BLACKBOARD (PDF)

You can register for BLACKBOARD training HERE.

You can also watch the BLACKBOARD training HERE

If you have technical questions or concerns, please contact the HELP DESK at 718-368-6679 or


The College Bookstore will be closed. Open book orders that still need to be fulfilled, will be shipped overnight to the students’ home address, free of charge. If you have any questions regarding a recent order, please call 718.332.6900 or or


The bookstore will be closed. If you have any questions regarding a recent order, please call 718.332.6900 or or


There will be limited access to the campus. Public Safety will work with the various office to ensure students who need to access the Food Pantry, laptops, etc. are granted permission.


Per guidelines issued by CUNY, non-essential gatherings and community events have been cancelled and will be reevaluated monthly. Visit the COVID-19 WEBSITE for more information.


The Child Development Center will be open from 9:00am-3:30pm. For more information please call 718.368.5868.


College Discovery will continue to meet with their students via remote access. For more information, please call 718.368.5520


There will be limited access to the college, please continue to check the IT website for lab availability HERE

Access to BLACKBOARD is also available through the BLACKBOARD Mobile App, for more information on about the BLACKBOARD APP visit the following link:

  • How to use the BLACKBOARD Mobile App (VIDEO) (PDF)

5/29/20: CIS worked with Adobe to enable student remote access until May 31, 2020, which has now been extended to July 6, 2020.  Students can access Adobe remotely using their credentials. Student instructions on Accessing Adobe Creative Cloud are available online and also available from the IT Resources for Remote Work & Teaching page.


Counselors in the Counseling Center, Student Wellness Center, and Women’s Center will be available to speak with you remotely weekdays between the hours of 9am-5pm.

  • To reach a counselor in the Counseling Center, call 718-368-5975
  • To reach a counselor in the Women’s Center, call 718-368-4700
  • To reach a counselor in the Student Wellness Center, call 718-368-5300

Or email


Emergency or Crisis

If you are experiencing an emergency or crisis, please call 911 or go to the nearest emergency room.

If you are on campus and experiencing a crisis or emergency ask a public safety officer for help, or go to the Public Safety office for help (Room L202), or call the Public Safety at 718-368-5069 or 718-368-7777.


Other resources (confidential 24/7mental health hotline)

  • NYC Well 1-888-NYC-WELL or Text WELL to 65173
  • National Suicide Prevention Lifeline (Suicide Prevention) 1-800-273- 8255
  • Trevor Lifeline (LGBTQIA suicide prevention) 1-866-488-7386 or Text START to 678678
  • LifeNet Crisis Hotline 1-800-543-3638
  • Safe Horizon (domestic violence resource) 1-800-621-4673
  • National Domestic Violence hotline 1-800-799-7233


Effective, Thursday, March 19, all instruction will resume in distance-learning mode, and will remain so through the end of the spring semester. Students should check their email and visit the KCC COVID-19 WEBSITE for further details and to remain informed.

Continue to email and outreach to your faculty for course specific information, deadlines, and meeting times. Review your course syllabus for specific contact information.


The course withdrawal period  has been extended to June 4th. Grade of “W” will be assigned to students who officially drop a class.


CUNY EDGE will continue to meet with their students remotely. Please contact your advisor to make an appoint, for more information call 718.368.4660 or


For more information on using CUNYfirst, visit the links below:

  • How to activate your CUNYfirst account (PDF)
  • How to reset your CUNYfirst password (PDF)


To claim your KCC email account, visit HERE


For those receiving financial aid, distance learning vs. on-campus learning does not have an effect on how much financial aid you will be receiving. The Financial Aid Office is now set up to assist you remotely. It is important that you attend and continue participating in your courses so that your financial aid does not get impacted. If you are thinking of withdrawing from a course, please do the following:

  • Speak to your academic advisor. Your academic advisor will determine if you financial aid will be affected.
  • Contact financial aid representative

Below are ways to contact the Office of Financial Aid:

If you need to submit documents, click on the links below:


The food pantry will be open on Wednesdays from 9am-12pm. Grab and go bags will also be available for the spring semester. For more information, email 


Students who are eligible for June 2020 graduation should continue their coursework as outlined. You can apply for June 2020 graduation from March 16 – April 20. For more information on graduation filling visit the GRADUATION WEBSITE.

Plans for KCC’s Commencement Exercises are still being discussed, check our COVID-19 WEBSITE for updates.


The Health Center will be closed. To submit paperwork, including MMR, call or  For more 718.368.5684 or email


International students will be able to take online courses and retain their visa status. The Department of Homeland Security has authorized international students to take a full load of online instruction in response to the coronavirus outbreak. Please contact the International Students Office for more information at 718.368.6800 or .


For more information on INSIDE KCC, visit the link below:

  • How to reset your INSIDE KCC account (PDF)


Laptops are available on a first come first serve basis. Visit

It is important to note that BLACKBOARD can be accessed via the BLACKBOARD mobile app (VIDEO) (PDF).


The library will be CLOSED but has numerous online resources. For more information visit their website HERE or call 718.368.5632, email , or via Twitter at @KBCCLibrary


The Men’s Resource Center will continue to meet with students via remote access. For more information, please call 718.368.5864.


MAVA will continue to support Active Military, Reservists, Veterans and their Dependents, Spouses and Survivors via email, telephone, and WebEx workshops. For general questions, email or call 718-368-5472. Documents for VA education benefits certification can be emailed to us at Academic Advisors can be reached at or


NAC will continue to service students through email and phone. NAC will continue to process student’s paperwork and work with students remotely. Please contact the office for any questions you may have. Student can email:, or


You can apply either for a refund or a credit towards the fall semester. If you wish to apply for a refund, you will need to bring your Parking Permit to the Bursar’s Office, A205.

If you wish to have this credited to the for Fall 2020 semester, please provide your FULL NAME, EMPLID ID, and KCC email address to .


The Shuttle Bus service from Brighton Beach, Coney Island, and Sunset Park has been suspended.


Single Stop will continue to provide services to students through Webex, email and phone. Snacks and food will be accessible throughout the week through Public Safety. Please email single stop for any emergencies. For inquiries:


Are you experiencing a Financial Emergency?

The Carroll and Milton Petrie Foundation Student Emergency Grant Fund provides financial assistance to KCC students who are currently enrolled, are in good academic standing and are facing short-term, non-recurring financial emergencies.

To find out more about eligibility, please visit our SCHOLARSHIP PAGE to access the application. Application and documentation must be sent to

Recently, there is also the KCC Covid-19 Student Emergency Relief Fund. Click to this Office for College Advancement page for more information.

Emergency Funds are available to qualifying KCC students (matriculated student, registered for the current semester and 2.0 gpa or higher). To be considered for an Emergency Grant, you must fill out the Emergency Scholarship Application and provide credible documentation as proof of your emergency. Once you provide these materials, your application will be reviewed by the Committee for Emergency Scholarships.

Important: if you have already received a Petrie Emergency Grant or KCC COVID-19 Emergency Grant in the current semester, you are not eligible to receive an additional emergency grant at this time. 

KCC Foundation Grants

The KCC Foundation offers a variety of scholarships year-round for eligible student in need of direct financial assistance. Once a student has established a GPA of 2.0 or better and is a matriculated student registered in the current semester, they may apply for scholarship assistance, which can be used towards tuition, textbooks, and other expenses related to their college attendance.

Please send any questions and completed applications to: 


The Office of Student Life will host remote events, workshops, and hangouts. For more information, call 718.368.5597.


5/11/2021: Students can take advantage of computer printing, camera access, and studying. They will be able to reserve a computer for an hour and a half (90 minutes) from 8am to 6pm. Please note that due to social distancing guidelines and sanitizing procedures, there are limited reservations available. Appointments will be on a first-come-first-serve basis.

Students can reserve an appointment HERE

CLICK HERE for a video on how to navigate the reservation system.


Students should contact TRiO’s senior counselor, Alena Kastin,  for immediate concerns or e-mail the director for other inquiries,


Tutoring services will be available, please visit their WEBSITE for more information


You can speak to a counselor in the Student Wellness Center remotely weekdays between the hours of 9am-5pm.

To reach a counselor in the Student Wellness Center, call 718-368-5300


You can speak to a counselor in the Women’s Center remotely weekdays between the hours of 9am-5pm.

To reach a counselor in the Student Wellness Center, call 718-368-4700


KCC Work-Study students will be able to continue their work in their respective offices.